Here at Utter Apparel we respect your privacy and only collect the minimum amount of information about our visitors and customers.
Here is a summary of the information we collect about visitors to this website and our online store.
Information You Give Us:
We will only request information from you when you use the contact form on our website purchase an item from our website or send us an email.
When you use the ecommerce section of the website any information you enter will be used by us to process your order and to make security checks to identify potential fraudulent transactions. The shipping details will be used to calculate shipping costs and used by our preferred courier to deliver your order.
We take security seriously and that is why we do not host the ecommerce system ourselves. We use a 3rd party specialist ecommerce company, Ecwid Inc. to handle the ecommerce side of matters (Ecwid.com). They have achieved Level 1 PCI DSS service provider status.
When you enter items into your shopping cart, those items are stored locally on you device. Then when you are ready to proceed to the checkout stage, that information is then transmitted using a secure connection (https) to allow you to complete your transaction in a secure environment.
NOTE: Credit card payments through our online store are handled by third parties (Stripe and PayPal) who specialise in online payments – we DO NOT see details of credit cards used for online payment, nor do we store them..
We also gather certain types of information when your web browser accesses UtterApparel.com, as this will ensure that we provide a correctly formatted website for the browser you are using. This is information about the browser you are using and the device you are using to view the web site.
Cookies
The only cookies we use in the non-ecommerce sections of our website are Google Analytical Cookies and wordpress cookies.
Cookies are also used in the ecommerce part of the website. Such cookies fall into one of three categories:
Essential Cookies – these are critical to ensure that the online ecommerce store works correctly. Such cookies are classed as essential under the EU cookie directive and therefore do not require a user’s permission to be activated – such cookies can not be disabled by a visitor or user of our ecommerce store.
Functional Cookies – these help enhance your experience when using our ecommerce website, but are not essential. Such cookies can be disabled.
Other Cookies – these relate to third party cookies that allow you to share content with your friends and others. Such cookies can be disabled.
Communications:
You can communicate with us using email or the contact form on UtterApparel.com.
If you use the contact form, it will be dealt with using a 3rd party customer service application hoste don Amazon Servers. This ensures that your information is stored
If you send us an email directly the information that will be is the email address, subject heading and message.
Yes, we use Google Analytics and this allows us to study how visitors interact with our web site. We can then use this information to deliver better content to our visitors.
The personal information you provide to us is solely used by us to contact you with regard to your enquiry. Personal information is not sold or given away to a third party. If you have any questions concerning the privacy of the information we collect please contact us.